TUT Returns & Refunds Policy

At TUT, we strive to ensure your satisfaction with every purchase. If, however, you are not entirely happy with your order, our Returns & Refunds Policy is designed to make the process smooth and convenient. Additionally, we aim to address your concerns promptly and efficiently.

  1. Returns Eligibility:

  • You may return products within 14 days of the delivery date. However, to qualify, items must be unused, in their original packaging, and in the same condition as received. Additionally, the return must meet all eligibility criteria.

  1. Initiating a Return:

  • To initiate a return, please contact our 24/7 customer support team at info@tut-egypt.com. Additionally, provide your order number, the reason for the return, and any relevant details. Our team will guide you through the process.

  1. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a TUT error. We recommend using a trackable shipping method to ensure the safe return of the items.

  1. Refund Process:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If we approve it, we will process your refund, and we will apply a credit to your original payment method within a reasonable timeframe.

  1. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. Alternatively, we will arrange for a replacement or issue a refund as appropriate. Furthermore, we strive to resolve such issues promptly to ensure your satisfaction.

  1. Non-Returnable Items:

  • Certain items are non-returnable, including personalized or custom-made products. In addition, this policy is in compliance with relevant consumer protection regulations.

  1. Refund Timeframe:

  • Refunds may take some time to reflect in your account, depending on your payment method and financial institution. We appreciate your patience during this process.

  1. Exchange Policy:

  • Currently, we do not offer direct exchanges. However, if you wish to exchange an item, please follow the return process and place a new order for the desired item.

  1. Contact Us:

  • For any questions or assistance regarding returns and refunds, feel free to reach out to our dedicated support team at info@tut-egypt.com   We are here to help you throughout the process.

TUT values your trust, and our Returns & Refunds Policy is crafted with your satisfaction in mind. Thank you for choosing TUT – Where Every Product Tells a Story of Egyptian Excellence!

[Contact TUT Support for Returns & Refunds]